A resident of Mirabad district Elbek Sharipov contacted us and complained that since 2018, due to a breakdown of the cold water counter, the payment was made at the rate according to the number of people living in the apartment. The consumer said that when paying on the spot, he simply asked how much he owes? He paid as much as they were asking.
But at the end of last year, he found out that he was paying for 4 people.
If two people are registered and live in the apartment, who are the other two assigned people for whom Elbek was paying?
In January 2020 and then in July 2020, Mr. Sharipov submitted all documents confirming that two people live in the apartment de jure and de facto and asked to recount his funds. But…
Both times the company supplying the cold water lost documents and did not consider the application.
As part of the consideration of the consumer’s appeal, today we went to the place and invited the heads of the City and Mirabad regional enterprise “Toshkent suv taminoti” LLC (water supplier).
The mistake was admitted, the recalculation was made, now Elbek has an advance payment of 305 thousand UZS.
Yes, the result is good, but … If every employee of public services organizations worked responsibly, many problems of residents could be avoided.
Press office of the Antimonopoly Committee